Privacy Policy 

This privacy policy sets out how we at Mindful Alice (our brand) and Mindful Alice Ltd (our company) use and protect any information that you give us.

The data practises outlined concern use of our website; www.mindfulalice.com, our google forms, our coaching documents and our newsletter subscription service.

We’re fully committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified with, then you can be assured that it will only be used in accordance with this privacy statement.

This policy is effective from 24.05.2018. We may change it from time to time by updating this page, and you are encouraged to check back from time to time to ensure that you are happy with any changes.  If you do not agree with the data practices described, you should not use the websites, the subscription service, or make purchases from us.

 Policy key definitions:

  • "I", "our", "us", or "we" refer to the business, Mindful Alice Ltd.

  • "you", "the user" refer to the person(s) using this website.

  • “the client” refers to anyone receiving coaching through Mindful Alice.

  • “Alice”: refers to Alice Thompson, health coach and owner of Mindful Alice.

  • GDPR means General Data Protection Act.

  • PECR means Privacy & Electronic Communications Regulation.

  • ICO means Information Commissioner's Office.

  • Cookies mean small files stored on a users computer or device.

Key principles of GDPR:

Our privacy policy embodies the following key principles; (a) Lawfulness, fairness and transparency, (b) Purpose limitation, (c) Data minimisation, (d) Accuracy, (e) Storage limitation, (f) Integrity and confidence, (g) Accountability.


Processing of your personal data // Types of data we collect

Purchasing data

When you purchase one of our products online we record the products you’ve purchased, your full name and email address and to enable us to log, process your order and contact you via email if there are any updates or changes concerning your order.

Your details are stored on our ecommerce host ‘Paypal’. All payments are securely processed by this system and your payment information is never stored.

Unless you have opted in to receive marketing from us, we will store your purchasing data for a period of 6 years for tax & accounting purposes.

Personal or Sensitive Data

If undertaking a coaching program with Alice, you, the client, will be required to disclose personal or sensitive health information as a part of your coaching sessions. 

This could be verbally or via documents created by us, or via Google forms (for the health history form). This is done to enable us to make the most out of our coaching time together, so Alice and the client can review notes before and after each session and so we can talk through recommendations based on this within each  session. 

These documents are securely stored for the duration of your program, and for up to two years after the end date of your program, unless you specifically request for them to be deleted before this. This data and these documents are strictly confidential, the data is never passed onto any third party as it is solely for the purpose of Alice & the client to refer to.


Website Cookies

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Some web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Analytics

We may use the third party services provided by Squarespace to collect standard internet log information and details of visitor behaviour patterns during visits www.mindfulalice.com. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Squarespace to make any attempt to find out the identities of those visiting our website.

 

Newsletter Subscription Service

You can subscribe to our mailing list via our website ‘sign-up box’, by ‘opting in’ at the checkout when making a purchase or by leaving us your details at a trade show or event.

We store your first name and email address to keep in touch periodically about company news, offers and other information we feel you’d find interesting.

We believe our products are relevant and helpful throughout the entirety of a customer’s lifetime, therefore we will keep in touch with you for as long as we are in operation and you are actively opted into this communication.

We use a third-party provider, MailChimp, to store your information and deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails.

 

Security

We are committed to ensuring your data is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

 

 Controlling your personal information

You may choose to restrict the collection or use of your personal information at any time by contacting us at hello@mindfulalice.com  or on +44 (0) 7534526189.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


Your individual rights

Under the GDPR your rights are as follows. You can read more about your rights in details here;

  • the right to be informed;

  • the right of access;

  • the right to rectification;

  • the right to erasure;

  • the right to restrict processing;

  • the right to data portability;

  • the right to object; and

  • the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO www.ico.org.uk if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Fair & Transparent Privacy Explained

We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.

Sponsored links, affiliate tracking & commissions

Our website may contain affiliate or sponsored links on some pages. We only use trusted advertising partners (who we believe in and want to support as companies), who have high standards of user privacy and security. However we do not control the content for these external links. Our ad partners may collect data and use cookies for ad personalisation and measurement. Where ad preferences are requested as 'non-personalised' cookies may still be used for frequency capping, aggregated ad reporting and to combat fraud and abuse.

Clickable sponsored or affiliate links may be displayed as a website URL like this; www.mindfulalice.com/blog-1/ or as a titled text link like this: Best Ever Banana Bread.

Clicking on any adverts, sponsored or affiliate links may track your actions by using a cookie saved to your device. You can read more about cookies on this website above. Your actions are usually recorded as a referral from our website by this cookie. In some cases we earn a very small commission from the advertiser or advertising partner, at no cost to you, whether you make a purchase on their website or not.

We use advertising partners in these ways to help generate an income from the website, which allows us to continue our work and provide you with the best overall experience and valued information.

If you have any concerns about this we suggest you do not click on any adverts, sponsored or affiliate links found throughout the website.

Email marketing messages & subscription

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the "Processing of your personal data" above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences, you can also unsubscribe from all MailChimp lists, by using the form below. Otherwise contact the EMS provider.

Our EMS provider is; MailChimp. We hold the following information about you within our EMS system;

  • First Name

  • Last Name

  • Email address